Customer relations officer
Pasay
Job Description
Posted on 15 May 2025
Job Title: User Support Specialist
Job Description:
The User Support Specialist is responsible for providing timely and effective technical assistance to users, ensuring smooth and uninterrupted use of systems, software, and applications. This role involves troubleshooting hardware and software issues, responding to user inquiries, and maintaining high levels of user satisfaction.The specialist will work closely with IT teams and end users to resolve technical problems and improve the overall user experience.
Key Responsibilities:
- Respond to user support requests via email, phone, chat, or ticketing systems
- Troubleshoot and resolve hardware, software, network, and application issues
- Provide guidance on system usage, updates, and best practices
- Document user issues and solutions in support databases or knowledge bases
- Escalate complex issues to higher-level IT support when necessary
- Monitor support requests and ensure timely resolution based on priority levels
- Assist in onboarding and training users on new systems or tools
- Maintain and update user accounts, permissions, and access rights
Qualifications/Requirements
Qualifications:- Education: Must have studied a course related to Technology, Computer Science or any relevant field.
- Experience: Strong leadership abilities in IT support, help desk, or customer service roles. Open to candidates with no prior experience
- Language Skills: Proficiency in a foreign language is required due to marketing operations and business expansion.
- Technical problem-solving
- User communication and support
- Time management and multitasking
- Familiarity with remote support tools
- Documentation and knowledge base creation
- Patience and empathy in user interactions
- Team collaboration
Work location
PASAY CITY, NCR, FOURTH DISTRICT
Remarks
Name: HOANG THI HOAAddress: PASAY CITY
Nationality: VIETNAMESE
Intended period on Employment: Two (2) years
Name: CHU THI HA
Address: PASAY CITY
Nationality: VIETNAMESE
Intended period on Employment: Two (2) years
Name: DENG, QIANG
Address: PASAY CITY
Nationality: CHINESE
Intended period on Employment: Two (2) years
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