Urgent Hiring: Quality Assurance Manager || (Commissary Department)

DUTIES AND RESPONSIBILITIES

• Develops and implements comprehensive quality assurance and food safety programs, ensuring alignment with industry standards (e.g., HACCP, GMP, ISO)
• Monitors and enforces compliance with company quality policies, food safety protocols, and regulatory requirements
• Establishes quality control procedures for raw materials, production processes, and finished products, ensuring they meet required quality and safety standards

• Ensures the facility complies with food safety regulations from relevant authorities (e.g., FDA, USDA), along with any client-specific quality requirements
• Oversees food safety audits, including external certification inspections, customer audits, and internal assessments
• Maintains updated knowledge of regulatory changes and incorporate them into the QA program, updating policies and training materials as needed

• Establishes inspection protocols for incoming materials, in-process products, and finished goods, ensuring all products meet quality specifications before distribution to clients
• Performs regular audits of production areas, storage facilities, and equipment to ensure compliance with sanitation and safety standards
• Investigates and documents quality issues, non-conformances, and customer complaints, implementing corrective actions to prevent recurrence

• Tracks, analyzes, and reports key performance indicators (KPIs) related to quality control, food safety, and regulatory compliance
• Prepares detailed reports on quality issues, inspections results, and corrective actions, presents findings to senior management as needed
• Uses data analysis to identify trends, areas for improvement, and opportunities for process optimization

• Leads, trains, and develops a team of QA associates, ensuring they are skilled in quality control, safety protocols, and company standards
• Conducts regular training sessions on food safety, quality standards, and regulatory updates for QA staff and production employees
• Sets performance objectives for QA team members, providing guidance, coaching, and feedback to foster a culture of quality and continuous improvement

• Leads continuous improvement projects to enhance quality processes, reduce waste, and increase efficiency
• Partners with R&D, Production, and Procurement teams to drive improvements in product quality, shelf-life, and consistency
• Implements process improvements and innovative practices to uphold high-quality standards, maintain client satisfaction, and reduce rework or product recalls

• Serves as the primary point of contact for quality-related inquiries from hotel clients, addressing concerns, and providing prompt resolutions
• Ensures customer specifications are met or exceeded, manages any required adjustments based on client feedback
• Prepares quality documentation for clients, including certificates of analysis, compliance documentation, and quality assurance reports