DE033156-Quality Assurance Sr Manager
Mandaluyong
ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE---
POSITION TITLE: Quality Assurance Sr ManagerWORK SETUP: Return to Office
RESPONSIBILITIES:- Overall management of the WFM AP and QA cost structure and budget
- To support the Command Center leads for sales and RFP responses & responsible for supporting the sales process by assisting with development of sales material, quotes, demos and tours
- Responsible for looking for opportunities to expand the WFM AP and QA service offering into additional contracts
- Responsible for delivery on all contracts / SLAs
- Focus on driving down cost to serve and looking for opportunities to expand the shared services model
- Drive industrialization across all contracts
- Increase automation, standardization and offshoring strategy for WFM AP and QA
- Provide direction to WFM team on cost to serve initiatives
- Responsible for driving operational maturity across all WFM AP and QA groups
- Responsible for any cross-geography status or functional reporting for WFM AP and QA
- Drives innovation between all WFM AP and QA groups
- Accountable for keeping the Standard Delivery Solution updated
- Responsible for the development of resources under his/her span
Project Shift Schedule: Rotation
Project Rest Day: Rotation
Project/Team Location: Mandaluyong Robinsons Cybergate Tower 2
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