Sr. IT Engineer (MSP) Level 3

Key Responsibilities:

• Manage the full lifecycle of escalated technical issues from Level 1 and Level 2 teams, ensuring timely and effective resolution.
• Oversee the administration and maintenance of servers, networks, DNS, and cloud solutions (Intune, Azure, AVD) to ensure secure and stable operations.
• Configure, troubleshoot, and maintain firewalls, switches, and other essential network devices.
• Provide technical guidance to management and clients, aligning IT solutions with business objectives.
• Mentor and support junior technicians, fostering teamwork and technical skill development.
• Enhance client satisfaction through proactive problem-solving and clear, professional communication.

Qualifications:

• Minimum of 5 years of IT experience, preferably in a Managed Service Provider (MSP) setting.
• Extensive knowledge of server administration, DNS management, and cloud technologies (Active Directory, Intune, Azure, AVD).
• Demonstrated expertise in diagnosing and resolving complex network and server issues, including RAID configurations.
• Proficient in configuring and managing firewalls, switches, and networking hardware.
• Strong communication skills with a client-centric and collaborative approach.
• Ability to excel under pressure, prioritize critical issues, and meet tight deadlines.
• Fluent in English (written and spoken).