[ref. z98542817] Customer Service Representative - Quezon City
Alorica Quezon City Full-time
About the role
Join Alorica Teleservices, Inc. as a Customer Service Representative in our dynamic Quezon City office. As a CSR, you will be the friendly voice that connects our customers to the solutions they need. Working in a fast-paced call centre environment, you will be responsible for providing exceptional customer service and support across a range of enquiries.This is a full-time role with opportunities for career progression within our growing organisation.
What you'll be doing- Respond to customer enquiries and complaints via phone, email, and chat
- Provide accurate information and guide customers to the appropriate solutions
- Record customer interactions and update customer accounts as needed
- Escalate complex issues to the relevant team or supervisor
- Maintain a positive, professional, and customer-centric attitude at all times
- Adhere to all company policies, procedures, and quality standards
- Proven experience in a customer service or call centre role
- Excellent communication and interpersonal skills
- Strong problem-solving and decision-making abilities
- Proficiency in English, both written and verbal
- Familiarity with customer relationship management (CRM) software
- High school diploma or equivalent
What we offer
At Alorica, we are committed to providing our employees with a supportive and rewarding work environment. As a Customer Service Representative, you will have access to competitive compensation, comprehensive health and wellness benefits, and opportunities for professional development and career advancement.We also offer flexible scheduling options and a vibrant company culture that celebrates teamwork and individual contributions.
About us
Alorica Teleservices, Inc. is a leading provider of customer experience solutions, serving clients across a wide range of industries. With a global presence and a team of dedicated professionals, we are passionate about delivering exceptional service and driving business success for our partners.Join our team and be part of a dynamic, innovative, and supportive organisation.
Apply now to become a Customer Service Representative at Alorica Teleservices, Inc.
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