Customer Service Representative - Alorica - ref. l9195523
Alorica Quezon City Full-time
About the role
As a Customer Service Representative at ALORICA TELESERVICES, INC.', you will be the friendly voice that helps our customers with a wide range of enquiries. This is a full-time role based in Quezon City Metro Manila, where you will work as part of our customer service team to deliver exceptional support to our clients.
What you'll be doing- Respond to inbound calls from customers with professionalism and empathy
- Listen carefully to understand customer needs and provide effective solutions
- Accurately document customer interactions and follow up as needed
- Identify opportunities to upsell or cross-sell relevant products and services
- Collaborate with team members to share best practices and continually improve customer experience
- Adhere to all company policies, procedures and quality standards
- Proven experience in a customer service or call centre role
- Excellent communication and active listening skills
- Strong problem-solving and critical thinking abilities
- Ability to remain calm and professional under pressure
- Passion for delivering an outstanding customer experience
- Fluency in English and the local language
What we offer
At ALORICA TELESERVICES, INC.', we are committed to supporting our employees' wellbeing and career development. Some of the key benefits you can expect include:
- Competitive salary and bonus opportunities
- Comprehensive health insurance and dental coverage
- Opportunities for training and advancement
- Flexible work arrangements and work-life balance initiatives
- Vibrant company culture with team-building activities
About us
ALORICA TELESERVICES, INC.' is a leading provider of customer experience solutions, serving clients across a variety of industries. With a focus on innovation and exceptional service, we are committed to empowering our people to deliver the best possible outcomes for our customers.Join our team and be part of our ongoing success story.
Apply now to become our next Customer Service Representative!
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