Process Improvement Officer

You will work closely with different departments to prevent errors, improve workflows, and build a culture of continuous improvement.

Key Responsibilities:

• Inspect and evaluate services or deliverables to ensure quality standards are met
• Conduct regular audits and quality checks on processes and outputs
• Identify defects, gaps, or inconsistencies

• Analyze root causes of errors and recommend corrective actions
• Develop and update SOPs (Standard Operating Procedures)
• Suggest system improvements to increase efficiency and reduce mistakes
• Support implementation of quality improvement initiatives

• Prepare quality reports and performance dashboards
• Maintain quality records, checklists, and audit results
• Track KPIs and compliance metrics

• Train staff on quality standards and procedures
• Ensure compliance with company policies and regulatory requirements
• Promote a culture of accountability and continuous improvement

• Work closely with each Department and Management teams
• Provide feedback and coaching to improve team performance
• Support investigation of complaints and issues

• Bachelor’s Degree in Industrial Engineering, Business, Engineering, Operations Management, or related field
• 2-3 years’ experience in Quality Assurance, Audit, or Process Improvement
• Knowledge of QA tools, SOP Creation, and process mapping
• Strong attention to detail
• Analytical and problem-solving skills
• Good communication and documentation skills
• Proficient in Excel/Google Sheets and reporting tools
• Experience in ISO standards or quality systems
• Data analysis and KPI tracking
• Experience in Training or coaching teams

• Reduction in errors/defects
• Improved process efficiency
• Compliance rate
• Customer satisfaction scores
• On-time reporting and audits

• Full-time
• On-site (Mon to Fri, 8:30AM to 5:30PM)
• Reports to: President/CEO