Nurse Associate - Healthcare Account | Onsite Cebu

Join us and Be Cognizant!

• PH registered nurse with active license
• Open to fresh graduates with no prior experience.
• Knowledgeable in Pharmacovigilance and Safety Operations.
• Possess strong technical skills in Customer Service.
• Demonstrate expertise in PV Voice Support.
• Knowledgeable in Pharmacovigilance and Safety Operations.
• Show proficiency in English (Read/Write Speak).
• Exhibit excellent communication and problem-solving skills.
• Have a proactive approach to continuous improvement.
• Display the ability to work independently in a remote environment.
• Be detail-oriented and organized.
• Show capability in research and development activities.
• Demonstrate the ability to mentor and train junior staff.
• Possess strong documentation and reporting skills.
• Have a good understanding of industry regulations and standards.
• Show commitment to maintaining high-quality service delivery.

• Provide exceptional customer service support in PV Voice Support.
• Handle and resolve customer inquiries related to Pharmacovigilance and Safety Operations.
• Ensure timely and accurate documentation of all customer interactions.
• Collaborate with cross-functional teams to enhance service delivery.
• Utilize technical skills to troubleshoot and resolve customer issues.
• Maintain up-to-date knowledge of industry regulations and company policies.
• Monitor and report on key performance indicators to ensure service quality.
• Participate in continuous improvement initiatives to optimize processes.
• Assist in training and mentoring junior team members.
• Conduct regular audits to ensure compliance with safety standards.
• Engage in research and development activities to support project goals.
• Provide feedback to management on customer service trends and issues.
• Contribute to the development of best practices for customer service in PV Voice Support.

**Virtual Recruitment Processing - every Monday to Friday, 11am to 5pm

Benefits:

Besides above industry-standard salary and clear career growth, you will also have HMO coverage* from day 1 of your job. The following are included in this benefit:

• Competitive medical coverage for the employee and family (parents, spouse, or domestic partner) **
• Medicine reimbursement for outpatients
• Maternity assistance
• Educational Assistance
• Life, accidental death and dismemberment, and total permanent disability insurance
• Laboratory, diagnostic and therapeutic procedures
• Annual Physical Exam (APE)
• Dental
• Access to major hospitals