Service Desk Associate (Fresh Graduate)

placeMakati scheduleFull-time calendar_month 
The Service Desk Associate is the single point of contact for all the client employees and restaurant crew (the “customers”) when there is a service disruption on supported facilities. The Service Desk Associate shall also manage customer requests, cases, incidents, problems, and change requests.

He/She will address issues or requests related to software, hardware, network/connectivity currently used or may be developed or adopted in the future.

Basic Qualifications & Requirements:

  • At least 2 years of collegiate education
  • At least 6 months working experience in IT, Helpdesk or related field
  • Internship experience in Troubleshooting can be considered
  • Major Requirements & Responsibilities:
  • Demonstrates ability and desire to learn corporate, division, and facility-specific
  • applications, technology and terminology
  • Demonstrates ability to learn customer support processes and techniques
  • Strong analytical skills
  • Ability to solve problems
  • Competency in Microsoft Operating Systems, Microsoft Office Applications, and
  • desktop software
  • Basic to intermediate knowledge in LAN, WAN, Computer/PC hardware, internet
  • systems, tools and concepts
  • Demonstrated knowledge of the OSI layer
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