Relationship Manager (RM)
Lewis Personnel Management Cebu City Full-time
ob Title: Relationship Manager (RM)
Overview
The Relationship Manager (RM) is a client-facing role responsible for onboarding new clients, driving platform adoption, and ensuring long-term customer satisfaction and retention. This role serves as the primary point of contact between clients and the company’s B2B accounts receivable (AR) platform.
Core Responsibilities- Client Onboarding & Training:
- Relationship Management:
- Cross-selling & Retention:
- Coordination & Escalation:
Act as a liaison between clients and internal teams (sales, technical, and support) to ensure timely resolution of concerns and requests.
Qualifications & Requirements- Experience:
- QuickBooks Expertise (Required):
- Skills:
- Technical Proficiency:
Familiarity with customer success tools, CRM systems, and ticketing platforms.
Work Environment & Benefits- Work Arrangement: Hybrid setup based in Cebu (combination of on-site and remote work).
- Competitive salary aligned with industry standards.
- Benefits may include health insurance, life insurance, and flexible working arrangements.
- Necessary equipment is typically provided.
Union Bank Of The PhilippinesCebu City
Job Description
Job Summary
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