Guest Room Runner

Assists the housekeeping team in delivering a seamless guest experience by promptly fulfilling guest request and supporting the housekeeping operations efficiently.

Key Responsibilities:

• Delivers top-notch housekeeping service by attending guest room requests, cleaning rooms discreetly, and resolving guest concerns in line with hotel standards.
• Maintains professional conduct while assisting with laundry, general cleaning tasks, and supporting room attendants during daily operations and peak periods.
• Ensures proper handling of lost and found items, accurate key control, and immediate reporting of incidents in accordance with hotel policy.
• Manages housekeeping supplies by checking chemical kits, restocking floor pantries, maintaining equipment cleanliness, and assisting with inventory when required.
• Fulfills and communicates guest special requests, follows safety and grooming standards, attends briefings, and performs additional duties as assigned by management.

Qualifications:

• Bachelor’s degree in Hospitality Management, Hotel & Restaurant Management, or a related field or at least a high school graduate with relevant hotel experience.
• Prior experience in a 4‑ or 5‑star hotel or luxury service environment is an advantage.
• Knowledge of housekeeping procedures, professional cleaning standards, and safe chemical handling.
• Strong customer service skills with a courteous, discreet, and detail‑oriented approach.
• Physically fit, well‑groomed, and able to work flexible shifts while meeting luxury hotel service and hygiene standards.