Command Center/Helpdesk
Advanced World Systems, Inc. Cebu City Full-time
Advanced World Systems Inc. is hiring a Full time Command Center/Helpdesk role in Cebu City, Central Visayas. Apply now to be part of our team.
Job summary:
- Looking for candidates available to work:
- Monday: Morning
- Tuesday: Morning
- Wednesday: Morning
- Thursday: Morning
- Friday: Morning
- More than 4 years of relevant work experience required for this role
Job description:
➢The Command Center Team is the central point of contact for all support, troubleshooting & incident management. They are considered the first responders and ensure issues & escalations are attended to promptly.
➢ The Command Center team will liaise with the engineering & application departments to resolve problems or inquiries, both internal and external customers. It will comprise multiple team shifts to handle the 24/7, including holidays and weekends operations.
Responsibilities: ➢ Keep track of the customer queries and resolve the issues as early as possible.
➢ Ensure that all alerts, escalations, and issues are attended to, resolved, and documented timely.➢ Stay well-informed of failures, issues, and business readiness of the company and customers being supported
➢ Update and monitor the regular daily business readiness tracking
➢ Regular reporting of the day-to-day issues encountered by internal and external stakeholders
➢ Regularly reviewing existing systems and making recommendations for improvements ➢ Work with a team of technical support engineers and specialists.➢ You will be working on a 24/7 shift (including holidays and weekends).
➢ Team's best practices and methodologies
➢ Reports directly to the Command Center Engineering Manager of the Platform Department
➢ with experience in Linux/Windows serves
➢ at least 7 years related experience
Advanced World Systems, Inc.Cebu City
COMMAND CENTER/HELPDESK
Overview:
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Qualifications/Requirements
• A degree holder in any computer related course
• At least one (1) year working...