Digital Marketing | Sales Account | Urgent Hiring | QC
Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.
Calling all digital marketing enthusiasts! At Genpact, we seek a talented Digital Marketer with one year of experience to join our dynamic team. If you have a passion for digital and a knack for driving results, this is the perfect role for you.
In this role, you will provide exceptional sales and service to customers or prospects by handling incoming inquiries to the Customer Contact Centre via email, chat, or phone call.
Responsibilities- Provide relevant consultative support and assist customers in achieving the best possible resolution to their challenges.
- Exemplify the brand.
- Respond to and resolve escalated customer inquiries in a timely and professional manner.
- Investigate complex customer issues and identify root causes.
- Work with other teams to develop and implement solutions to customer issues.
- Escalate critical issues to the appropriate team.
- Stay up to date on client’s products and services, as well as industry best practices.
Qualifications we seek in you!
Minimum Qualifications / Skills- Education qualification: High School and above.
- Strong understanding of social media products and services
- Excellent customer service skills, including the ability to communicate effectively and empathize with customers.
- Ability to work independently and as part of a team.
- Strong problem-solving and analytical skills
- Ability to prioritize and manage multiple tasks simultaneously.
- Experience or a relevant industry certification in digital marketing, or eCommerce, or B2B/B2C sales, or digital ad sales, or related field.
Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.