[ref. v00022521] Urgent Hiring! Join Our Fast Growing Team as a Customer Service Representative!

OP360 Cebu is rapidly growing and seeking enthusiastic and customer-focused individuals to join our dynamic team as Customer Service Representatives. Based in the vibrant city of Cebu City, Cebu, you will be the voice of our company, delivering exceptional service and support to our valued customers.

• Competitive Salary – Enjoy a compensation package that values your hard work.
• HMO Coverage from Day 1 – Your health and well-being are our priority.
• Career Growth Opportunities – Develop your skills and advance within the company.
• Equal Opportunity Employer – We promote a diverse and inclusive workplace.
• Positive Work Environment – We are committed to fostering a supportive and rewarding atmosphere.
• Work-Life Balance – Our wellness initiatives are designed to promote a healthy balance between work and life.

Are you passionate about delivering top-notch customer service? We’re looking for driven individuals to join our team and provide exceptional support to our valued customers!

What You’ll Be Doing:

• Connect with Customers – Interact through phone, email, and chat to address inquiries and resolve concerns.
• Provide Accurate Solutions – Deliver timely and precise information while ensuring a positive customer experience.
• Maintain Professionalism – Uphold a friendly and professional demeanor in all interactions.
• Document & Follow Up – Record customer interactions and follow up on any pending tasks or concerns.
• Collaborate with Teams – Work closely with internal teams to identify and implement process improvements.
• Grow & Learn – Continuously enhance your skills through ongoing training and development opportunities.

What We’re Looking For:

• At least 6 months of BPO – Customer Service experience, preferably with a background in Billing and Sales.
• Non-BPO candidates with excellent communication skills are also welcome!
• At least Senior High School Graduate.
• Willing to work on-site at eBloc2 or eBloc3 Buildings, IT Park Lahug, Cebu City.
• Strong English communication skills (written and verbal) with C1-C3 proficiency.
• Ability to effectively handle customer queries and provide solutions.
• Willingness to thrive in a fast-paced environment and adapt to changing processes and technologies.
• A genuine passion for delivering outstanding customer service and exceeding customer expectations.

Ready to make an impact? Apply now and be part of a team that values excellence and growth! ?