Talent Acquisition Coordinator
Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.
Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.
To support our continued growth, we are looking for a talented Talent Acquisition Coordinator to join our team. Reporting to the Director, Talent Acquisition, this role will support our global recruiting team with scheduling and administrative support.We are a service-oriented team that prides ourselves on delivering a joyful and impeccable candidate and hiring manager experience. This is a great opportunity to join a vibrant, fun, and fast-paced TA team and gain experience across a variety of talent acquisition competencies!
This position requires working during US PST business hours.
Key Responsibilities:
- Support recruiters in multiple geographies (US, Portugal and Philippines) with interview scheduling. Coordinate interviews for candidates and interview teams across multiple time zones, ensuring timely and efficient communication.
- Act as a point of contact for resolving interview-related issues or conflicts. Address scheduling conflicts, technical difficulties, or other challenges promptly and professionally.
- Create a positive and welcoming environment for candidates, making them feel valued and supported throughout the recruitment process. Act as an ambassador for our company culture.
- Provide great customer service for our internal and external stakeholders.
- Support Philippines incoming hires through their pre-employment journey:
- Job offer and pre-employment requirements discussion, post offer acceptance
- Filing and tracking of pre-employment requirements
- Processing Background Check requests for new hires
- Work collaboratively with the TA Partners and HR Ops on the status of the new hires
- Recruiting related administrative tasks including but not limited to referral bonus and recruiting fee processing, background check reviews, and recruiting inquiry ticket support.
Key Requirements:
- Must be able to work during US PST business hours
- Experience with high volume interview scheduling
- Comfortable working with data and proficiency with Excel, Word, and Outlook
- Excellent verbal and written communication skills
- Company stocks
- Annual merit increase based on performance
- 15% night shift differential pay
- Paid Leave with Cash Conversion
- HMO with free dependents
- Retirement Plan
- Life Insurance
- While on work from home setup: Internet and meal allowance are provided
- Employee Assistance Program for mental and social well-being
- Government-mandated Benefits (SSS, PhilHealth, PagIBIG, 13th month pay, Solo parent leave, Special leave for women)
Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.
Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.