Restaurant supervisor

apartmentMKS Workforce Management Services placeQuezon City scheduleFull-time calendar_month 
Key responsibilities
  1. Oversee daily restaurant operations, including table management, customer service and staff coordination
  2. Train, supervise and motivate restaurant staff, including servers, hosts and kitchen support personnel
  3. Maintain high standards of service quality and ensure compliance with health and safety regulations
  4. Monitor food and beverage quality, presentation and portion control
  5. Handle customer inquiries, complaints and concerns professionally and promptly to ensure satisfaction
  6. Manage reservations, seating arrangements and peak-time service flow
  7. Conduct regular staff briefings and communicate policies, procedures and updates
  8. Assist with inventory management, stock rotation and cost control measures
  9. Prepare and maintain accurate records, reports and documentation
  10. Support the management team in achieving sales targets and maintaining budget compliance
What we're looking for
  1. Proven experience as a Restaurant Supervisor or similar supervisory role in the hospitality industry
  2. Strong leadership skills with the ability to motivate and manage diverse teams effectively
  3. Excellent customer service skills and a commitment to delivering exceptional dining experiences
  4. In-depth knowledge of restaurant operations, including service standards and health and safety protocols
  5. Outstanding communication and interpersonal abilities
  6. Ability to remain calm and organised under pressure, particularly during busy service periods
  7. Strong attention to detail and problem-solving capabilities
  8. Proficiency in point-of-sale (POS) systems and restaurant management software
  9. Basic knowledge of food and beverage handling and hygiene practices
  10. Flexibility to work varied shifts, including evenings, weekends and public holidays as required
  11. Professional appearance and demeanour
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