Manila - Customer Service Representative | Eastwood City Q.C.

Ubiquity is hiring a Full time Customer Service Representative | Eastwood City Q.C. role in Bagumbayan, NCR. Apply now to be part of our team.

Job summary:

• Looking for candidates available to work:
• Monday: Morning, Afternoon, Evening
• Tuesday: Morning, Afternoon, Evening
• Wednesday: Morning, Afternoon, Evening
• Thursday: Morning, Afternoon, Evening
• Friday: Morning, Afternoon, Evening
• Saturday: Morning, Afternoon, Evening
• Sunday: Morning, Afternoon, Evening
• 1 year of relevant work experience required for this role
• Expected salary: ₱22,000 per month

Job Description

We are hiring.

We are pooling for Customer Service Representative to join our Financial team. Our Customer Service Representative is an integral role in the operations of our Manila office.

The Details.

Day-to-day responsibilities:

• Review accounts with disputed items and exhaust recovery options to avoid taking financial losses
• Process disputed items according to the association and federal government guidelines
• Correspond with cardholders, merchants, and merchant banks as part of processing dispute cases
• Manage prepaid card negative balances, and minimize losses by utilizing chargebacks
• Maintain a high level of customer service while addressing customer, law enforcement, merchant, and bank requests
• Perform other duties as assigned by Department Management.

Ideal Candidates have:

• With at least 6 months of BPO experience and 6 months Financial background
• Average to excellent English communication skills
• Fraud experience is an advantage
• Candidates must have a high level of analytical/critical thinking skills and keen attention to details
• Must be willing to work in Eastwood, Q.C.
• Must be willing to work on shifting schedules (day, mid, night shift)

• Life Insurance Benefits
• Learning and Development Opportunities
• Retirement Benefits