Contract Request Team Lead | Dayshift | Onsite (Hybrid After Training)

will be the key deliverables.

Key Responsibilities:

• Monitor the performance of a team of Claims adjusters and provide timely feedback.
• Should have experience in end-to-end claims and experienced in claims adjudication and adjusting.
• Conduct employee performance review
• Assist with professional development of the team
• Set objectives and manage the progression of the team towards these
• Coordination with Internal Customers like Underwriting Ops Team, Process Excellence team, etc. and
• Streamline and maintain the flow of work
• SLA adherence
• Preparation and review of reporting packs, Sr. management and stakeholders

Qualifications:

• Background in Insurance/Healthcare Required
• Process Improvement - Root Cause Analysis/Error Analysis Required
• Effective communication skills
• Strong people management skills
• Sound knowledge of property and casualty underwriting
• Commercial awareness, with a knowledge of the insurance market and external changes which would impact on our business
• Problem Solving - Ability to find solutions and guide teams in difficult and complex situations
• Decision Making - Ability to come up with logical options to facilitate teams to take a decision
• Basic knowledge of regulatory and legal compliance issues
• Excellent numeric, analytical and written skills
• Effective prioritization and organizational skills
• Good IT skills, including Microsoft Word, Excel and Outlook
• Must be a graduate of business-related program