B2B Collections Associate | Accounts Receivable | Order to Cash (O2C) | Taguig

Job Description :

We are hiring a B2B Collections Associate with strong experience in Accounts Receivable (AR), Business-to-Business Collections, Order-to-Cash (O2C), invoice reconciliation, and dispute resolution.

The role involves managing customer accounts, following up on overdue invoices, resolving payment issues, coordinating with internal teams, and supporting collections for a global customer portfolio.

Experience: 2–5 Years

• Manage assigned B2B customer accounts and AR aging portfolios.
• Conduct collections through phone calls and emails.
• Follow up on overdue invoices and payment commitments.
• Manage dunning activities and Promise-to-Pay (PTP) follow-ups.
• Investigate payment delays and resolve billing and account disputes.
• Perform account reconciliation and maintain accurate customer records.
• Coordinate with Billing, Sales, Cash Application, and other internal teams.
• Support AP portal activities, invoice submissions, vendor setup, and PO-related issues.
• Maintain detailed collection notes and customer correspondence.
• Escalate critical accounts and disputes according to governance procedures.
• Meet productivity, quality, SLA, and collection targets.

• Bachelor's degree in Commerce, Finance, Accounting, or a related field.
• 2–5 years of experience in B2B Collections, Accounts Receivable, or Order-to-Cash (O2C).
• Strong experience in AR aging, collections, reconciliations, and dispute management.
• Knowledge of dunning processes and Promise-to-Pay (PTP) management.
• Experience with ERP systems such as NetSuite, SAP, Oracle, or similar platforms.
• Strong MS Office and analytical skills.
• Excellent English communication skills with CEFR C1 proficiency or equivalent.
• Strong negotiation and stakeholder management skills.
• Willing to work onsite in Taguig on a night shift schedule.

• B2B Collections
• Accounts Receivable (AR)
• Order-to-Cash (O2C)
• Account Reconciliation
• Dispute Resolution

• Work Location: Aura, Taguig
• Work Setup: Onsite
• Shift: Night Shift / US Shift
• Experience: 2–5 Years
• Former Teleperformance employees are not eligible for rehire, directly or through a third party.