Customer service assistant
Job Description
Posted on 22 May 2026
Enable your future
At TDCX, we believe that every career move should propel you forward. Work alongside innovative teams, support the growth of the world’s most forward-thinking brands, and explore what’s possible when human expertise meets technology. Together, we’ll enable the future — starting with yours.
Top reasons to work with TDCX- Attractive remuneration, great perks, and performance incentives
- Comprehensive medical, insurance, or social security coverage
- World-class workspaces
- Engaging activities and recognition programs
- Strong learning and development plans for your career growth
- Positive work culture that enables your future
- Easy to locate area with direct access to public transport
- Flexible working arrangements
- Be coached and mentored by experts in your field
- Join a global company, winner of hundreds of industry awards
- Adhere to procedures and work flows for managing interactions, both voice (inbound, outbound, consultation, escalation, etc.) and non-voice (email, reporting, information processing, etc.)
- Present, promote and sell products/services using solid arguments to existing and prospective customers
- Perform cost-benefit and needs analysis of existing/potential customers to meet their needs
- Coordinate sales effort with team members and other departments
- Achieve agreed upon sales targets and outcomes within schedule
- Establish, develop, and maintain positive business and customer relationships
- Perform other job-related duties as assigned
Qualifications/Requirements
Who are we looking for?- Completed at least 2 years in college
- Must have at least 1 year customer service experience in a BPO set up
- Good understanding of consumer electronic products
- Solid technical and diagnostic skills with tested problem-solving skills
- Strong verbal and written communication skills in English
- Amenable to work rotating shifts
- Can work in IT Park, Cebu City
Who is TDCX?
Singapore-based TDCX is a global business process outsourcing (BPO) leader, offering advanced customer experience (CX) solutions, sales and digital marketing services, and content moderation. It caters to industries such as digital advertising, social media, e-commerce, fintech, gaming, healthtech, media, technology, and travel & hospitality.
TDCX’s smart, scalable approach—driven by innovation and operational precision—positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 37 locations worldwide, TDCX delivers robust coverage across Asia, Europe, and the U.S.
Visit www.tdcx.com for more info.
Work location
CEBU CITY (CAPITAL), CEBU
Remarks
Copy and paste the links into your browser to view our latest opportunities.- https://www.tdcx.com/careers?country=Philippines&page=1
- https://www.liinks.co/tdcxphapplicanthub
Apply now