Customer service assistant

Job Description

Performance Incentives + Monthly Spiffs

• Performing detailed research into production problems at all stages of book publishing process and providing answers and solutions to authors’ questions
• Communicating with authors via telephone, email, and/or postal mail regarding the status of the book production process
• Answering questions, addressing concerns, and educating authors on the scope of our services as well as design and print standards
• Solving problems by referencing and researching any inconsistencies between layout and printing files, utilizing internal databases, and the electronic and physical submission files
• Saving necessary author and book information into the database, including an author’s contact information, service selections, and special instructions
• Promoting customer satisfaction by taking consistent and positive proactive/reactive steps to attend to an author’s specific needs.
• Establishing and maintaining a highly professional and courteous client interaction environment

Qualifications/Requirements

• A keen eye for detail and strong organizational, time management, and problem solving skills
• The ability to break down complicated process steps into information an author can easily understand
• Excellent verbal and written English communication skills
• A pleasant but firm demeanor, with composure under pressure and the ability to work independently and within a team environment
• Tolerance for low physical mobility, i.e., sitting at a desk for extended periods
• Sufficient manual and digital dexterity to work with a computer, keyboard, mouse, monitor, and phone pad
• A high level of proficiency in English communication skills, both oral and written.
• Entry level to 1- to 2- years’ experience in customer service
• A bachelor’s degree or college level with relevant experience
• Working knowledge of Microsoft Office applications (Knowledge of Adobe Systems applications like PageMaker, Photoshop, and Acrobat Reader is preferred but not required.)

Work location

CEBU CITY (CAPITAL), CEBU

Remarks

No additional remarks

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