Collections Specialist

Schedule: Full-Time, Monday to Friday | 8:00 AM – 5:00 PM CST

About the Role

You’ll collaborate closely with the finance, project management, and sales teams to ensure timely collection of outstanding balances while maintaining professional client interactions.

Key Responsibilities

• Monitor customer account balances and aging reports to identify delinquent accounts.
• Initiate contact with customers via phone, email, and written correspondence to follow up on overdue invoices.
• Ensure timely collection of outstanding payments in accordance with payment terms.
• Document collection activity and maintain accurate records in accounting and ERP systems.

• Serve as the primary point of contact for clients regarding outstanding payments.
• Investigate and resolve payment discrepancies or disputes promptly and professionally.
• Coordinate internally with project managers, estimators, and billing teams to clarify billing issues and support payment collection.

• Prepare weekly and monthly AR and collections status reports for management review.
• Maintain updated records of communication and payment arrangements.
• Escalate high-risk accounts to management or legal when necessary, with proper documentation.

• Ensure compliance with company policies, legal regulations, and industry standards.
• Recommend and help implement improvements to the collections process to increase efficiency and reduce DSO (Days Sales Outstanding).
• Collaborate in setting up payment plans or alternative arrangements when needed.

Qualifications

Education & Experience:

• Associate’s or Bachelor’s degree in Accounting, Finance, Business Administration, or a related field preferred.
• 3+ years of experience in collections, preferably in the construction industry or related sectors.
• Familiarity with lien rights, pay applications, and construction billing processes is a plus.

Skills & Tools:

• Strong communication and negotiation skills.
• High attention to detail and excellent organizational abilities.
• Proficiency in accounting software (e.g., QuickBooks, NetSuite, or other ERP systems).
• Solid Excel skills; ability to work with pivot tables and VLOOKUPs.
• Experience using CRM systems or project management tools is a bonus.

Work Setup:

• Ability to work independently and manage priorities in a remote setup.
• Comfortable working in a fast-paced, deadline-driven environment.
• Must be available and responsive during Central Time (Texas business hours).

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