Customer Service & Ecomm Assistant
enablesGROUP Pasig Full-time
Job Details:
We are looking for a proactive and articulate Customer Service & Ecommerce Assistant to join our team.
You’ll be the first point of contact for customers via chat, email and social media, helping deliver
exceptional service and assisting with day-to-day admin tasks. Experience with Shopify, TikTok, Klaviyo,Instagram is essential!
Key Responsibilities:
- Respond to customer enquiries via email, chat & Social Media in a timely, professional, and
- Handle order queries, shipping updates, product questions, and returns
- Maintain customer satisfaction by resolving issues efficiently
- Support with Ecommerce and admin tasks such as data entry, report updates, and inbox
- Assist in basic content updates or responses on Instagram DMs/comments
- Liaise with other departments (e.g., fulfilment, marketing) as needed
Requirements:
- 1–2 years of experience in a customer service/admin support role
- Clear and professional communicator—excellent written English is a must
- Familiar with platforms like Shopify, Klaviyo, and social channels like Instagram & TikTok
- Organised, detail-oriented, and able to multitask
- Tech-savvy and quick to learn new tools
- Experience working UK business hours
- Bonus: Experience in eCommerce or beauty/fashion/lifestyle sectors
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