Customer Service Assistant
Manila Bankers Life Insurance Makati Full-time
About the role
Manila Bankers Life Insurance Corporation is seeking a dynamic and customer-focused Customer Service Assistant to join our team in Makati City, Metro Manila. As a full-time role, you will be responsible for providing exceptional customer service and support to our clients, ensuring their inquiries and needs are addressed efficiently and effectively.
What you'll be doing- Handling inbound customer calls, emails, and other communications in a professional and courteous manner
- Answering customer queries and resolving issues related to our insurance products and services
- Providing accurate information and guidance to customers, while adhering to company policies and procedures
- Updating customer records and maintaining detailed documentation of all interactions
- Collaborating with other departments to ensure a seamless customer experience
- Identifying opportunities for process improvements and contributing to the enhancement of our customer service offerings
- College Graduate
- Proven experience in a customer service or client-facing role, preferably within the insurance or financial services industry
- Excellent communication and interpersonal skills, with the ability to build rapport and provide empathetic support to customers
- Strong problem-solving and decision-making abilities, with a focus on delivering efficient and effective resolutions
- Proficient in using computer systems and software, including customer relationship management (CRM) tools
- A team player with a positive attitude and a commitment to continuous learning and improvement
About us
Manila Bankers Life Insurance Corporation is a leading provider of insurance and financial solutions in the Philippines. With a strong commitment to customer-centricity, we strive to deliver high-quality products and exceptional service to our clients.Our team of dedicated professionals is driven by a shared mission to protect and empower our customers, helping them achieve their financial goals and secure their future.
If you are passionate about delivering outstanding customer service and are excited to be a part of our growing team, we encourage you to apply now!
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