Senior Director of People and Culture (BPO Hr Director) - ref. g29642803

Job Description, Roles and Responsibilities

Senior Director, People & Culture

1. About XtendOps Senior Director, People & Culture

The role ensures that HR and TA functions align with XtendOps’ growth goals, organizational culture, and values. The director will lead cross-functional teams and initiatives to deliver high-impact outcomes in hiring, retention, engagement, and people development.

1. Key Duties
2. Strategic People & Talent Leadership

• Develop and execute integrated HR and recruitment strategies aligned with XtendOps’ mission, vision, and business goals.
• Serve as a key advisor to the executive team on all people and talent-related matters.
• Lead strategic workforce planning and organizational design, ensuring alignment with business growth and market conditions.

1. HR Operations & Compliance

• Oversee end-to-end HR operations including onboarding, offboarding, records management, and HR systems.
• Ensure compliance with Philippine labor laws and regulations (DOLE, SSS, Pag-IBIG, etc.).
• Handle employee relations, grievances, and disciplinary actions with fairness and consistency.

1. Talent Acquisition Strategy

• Own and drive the full-cycle recruitment process for all levels, including high-volume and executive hiring.
• Build and maintain talent pipelines for critical and leadership roles.
• Collaborate with stakeholders to forecast hiring needs and deliver scalable, timely hiring solutions.

1. Market Intelligence & Talent Insights

• Maintain a competitive intelligence database of BPO talent, including compensation benchmarks, competitor talent movements, emerging talent pools, and location trends.
• Provide regular reports and data-driven insights to business leaders to support strategic workforce planning.

1. Culture, Engagement, & Change Management

• Design and lead employee engagement programs that foster a high-performance, inclusive culture.
• Support organizational change initiatives with strong HR and recruitment frameworks.
• Drive DEI, wellness, and belonging programs across the organization.

1. Total Rewards & Compensation

• Design competitive compensation and incentive plans based on industry benchmarks.
• Oversee benefits management, salary reviews, and annual bonus cycles in coordination with Finance

1. Employer Branding & Social Engagement

• Develop and execute strategies to strengthen XtendOps’ employer brand across platforms
• Partner with Marketing, affiliates, and sourcing vendors to enhance candidate attraction

1. Data, Insights & Process Improvement

• Analyze and report on HR and TA metrics (turnover, time-to-fill, engagement, etc.) to inform decisions.
• Lead continuous improvement efforts in recruitment, onboarding, and HR practices.
• Maintain competitive talent intelligence, including market benchmarks and location trends.

• Manage and develop high-performing Human Resources and Taleny Acquisition teams.
• Promote accountability, innovation, and professional growth across both functions.

1. Key Competencies

• Proven strategic leadership in both Human Resources and Talent Acquisition
• Strong stakeholder management and executive communication
• Deep knowledge of Philippine labor law, HR best practices, and BPO talent trends
• Expertise in employee engagement, culture-building, and change management
• Strong analytical and data-driven decision-making skills
• Proficiency in employer branding, ATS/HRIS systems, and recruitment marketing
• High level of professional integrity and discretion, with a strong commitment to confidentiality, ethical recruitment practices, and compliance with labor laws and company policies