Team Manager (Asisst. Operations Manager Level) | Onsite Cebu
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Why Join ContactPoint360?
At ContactPoint360, we think differently. We believe in putting employees at the heart of everything we do, creating a culture where innovation and empathy are not just buzzwords, but a way of life. Here, you won’t just be a coworker; you’ll be part of a team that redefines both employee and customer experiences.Our coworkers are essential partners in delivering exceptional work and are also friends who support and uplift each other.
We are one of the fastest-growing BPOs in the world, and our secret is simple: it’s our people. We invest in our people and develop them into future leaders. Did you know that 50% of ContactPoint360’s leaders were promoted from within? Our CEO’s journey, starting as a phone agent, reflects our commitment to genuine care for our people—it’s in our DNA.
Join the #ChangeMakers movement at ContactPoint360, where your creativity and passion aren’t just welcomed—they’re essential.
Job Summary Purpose:
We are seeking an experienced Team Manager who will work closely with the Operations Manager and help him to develop, coordinate, and plan projects and programs. Who would also assist in managing Call Centre teams to ensure efficient service to customers and advisers via telephone and correspondence inquiries.
Key responsibilities:
- Manage the daily operation of the call center to ensure service delivery standards are met and maintained in line with company defined objectives.
- Operate as the lead point of contact for any and all matters specific to the client and the company.
- Ensure the timely and successful delivery of company's solutions according to customer needs and objectives.
- Communicate clearly the progress of monthly/quarterly initiatives to internal and external clients/customers.
- Forecast and track key account metrics.
- Assist with high severity requests or issue escalations as needed.
- Conduct analysis of performance and identification of improvement areas.
- Coaching and mentoring team leaders while assisting in their training and development.
- Assisting to manage the impact to new products and services on levels of customer service.
Key requirements:
- 1-2 years of experience as Team Manager/Associate Manager
- Ability to communicate, present, and influence credibly and effectively at all levels of the organization, including C-level executives.
- Ability to manage multiple Team Leaders and projects at a time while paying strict attention to details.
- Excellent listening, negotiable, and presentation skills.
- Excellent written and verbal communication skills.
- Great base salary
- HMO Medical Insurance
- Dental Coverage
- Paid Time Offs
- 13th-Month Pay
- Career & Leadership Development Training Programs
- Corporate Employee Discounts on Partnered Stores
WE ARE AN EQUAL OPPORTUNITY EMPLOYER
We consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, or disability, which can be reasonably accommodated without undue hardship, veteran status, or any other legally, protected classification.
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