HR Operations Manager (BPO Industry Experience Required)

apartmentPrivate Advertiser placeCebu scheduleFull-time calendar_month 

About the Role

We are seeking a highly experienced and strategic HR Operations Manager to lead and optimize our HR functions. This role is ideal for a seasoned HR leader with a strong background in the BPO industry, capable of driving operational excellence, strengthening employee engagement, and aligning HR strategies with business objectives.

Key Responsibilities
  • Lead and manage end-to-end HR operations, including recruitment, onboarding, employee relations, performance management, and offboarding
  • Develop and implement HR policies, systems, and procedures to improve efficiency and compliance
  • Partner with business leaders to align HR strategies with organizational goals
  • Oversee workforce planning, attrition management, and retention initiatives
  • Ensure compliance with Philippine labor laws and company policies
  • Drive employee engagement programs and organizational development initiatives
  • Manage HR metrics, reporting, and analytics to support decision-making
  • Lead, mentor, and develop the HR team to ensure high performance
Qualifications
  • Bachelor’s degree in Human Resources, Psychology, Business Administration, or related field
  • At least 10 years of experience as an HR Manager in a BPO or shared services environment
  • Proven experience handling HR operations and high-volume hiring
  • Strong knowledge of Philippine labor laws and HR best practices
  • Demonstrated leadership and people management skills
  • Experience with HR systems and data-driven decision-making is an advantage
Why join us?
  • Competitive compensation package
  • 13th Month Pay
  • Comprehensive HMO coverage for employees, with optional dependent enrollment
  • Accident insurance coverage for added financial protection (with dependent options)
  • Annual merit increases based on performance
  • Retirement programs, including early retirement and standard retirement plans
  • Educational support for your child
  • Paid leave credits, with unused balances convertible to cash
  • Career advancement and promotion opportunities

We are also accepting candidates outside Cebu who are open to relocation. This position entails full-time on-site work.

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