Healthcare CSR Non Voice | ONSITE

Job Description:

• Assist members with questions, inquiries, issues, and status related to their healthcare and benefits coverage.
• Manage a steady volume of incoming calls from customers while navigating multiple systems.
• Provide empathy and have the determination to deliver a comprehensive solution to these healthcare-related calls.

• Excellent customer service and communication skills
• Empathetic
• Fast learner
• Precise (accurate)
• Good team worker
• Ability to read and follow written instructions.
• Ability to independently learn how to do a task by reading 3rd party system documentation.
• Ability to prioritize and manage time management.
• Ability to work the graveyard shift and weekends during Peak season

Qualifications:

• Good communication skills (oral and written). Fluent in English.
• Attained at least high school graduate or completed Senior high school.
• No experience needed

We make our recruitment process convenient for you! GET HIRED over the phone or walk in on our Conduent Career Hub site (G/F One E-com Bldg., MOA Complex, Pasay)