Process Documentation Specialist (1 year contract)

You’ll work closely with process owners and subject‑matter experts to translate complex operational workflows into clear, standardized, and accessible documentation that teams can confidently use.

• Develop and maintain SIPOC diagrams to clearly define process scope, inputs, outputs, and stakeholders
• Create end‑to‑end process maps (e.g., swimlane, cross‑functional, AS‑IS / TO‑BE) using approved standards and tools
• Author, review, and update Standard Operating Procedures (SOPs) and Work Instructions (WIs)
• Ensure clear differentiation between SOP‑level governance and WI‑level execution detail
• Apply consistent formatting, templates, naming conventions, and document structure
• Maintain documentation within a centralized repository (e.g., SharePoint, Confluence, QMS)
• Manage the full documentation lifecycle including drafting, review, approval, versioning, publication, and retirement
• Conduct process walkthroughs and interviews with process owners and SMEs
• Facilitate document reviews, validations, and formal stakeholder sign‑off
• Identify documentation gaps, risks, inconsistencies, or improvement opportunities during process deep dives
• Partner with Process Owners, Analysts, and CI teams to support operational improvements
• Support audit, compliance, and control activities through accurate and up‑to‑date documentation
• Act as a point of contact for process documentation questions and clarifications

• Bachelor’s degree in business management, Industrial Engineering, or a related field.
• At least 2 years of experience in process documentation, SOP writing, quality systems, or operations support
• Hands‑on experience with process mapping tools (e.g., Visio, Lucidchart, Miro, ARIS, Bizagi)
• Proficiency in MS Word, SharePoint, or documentation management platforms