Xtn-6715104 | technical support representative l2
KMC Solutions Philippines
This a Full Remote job, the offer is available from: Philippines
Duties and Responsibilities:
- Act as a liaison between our customers and our engineers
- Provide solutions for problems that cannot be handled by level 1 Technical Support
- Manage escalated Level 2 and Level 3 tickets
- Manage customer escalations
- Assist customers with more complex set-ups
- Be a part of a “new product launch team”
- Test new product, research, work closely with other teams, and create documents such as troubleshooting procedures
- Supervise, mentor, train, and/or coach employees
- Complete performance evaluations
- Create policies and procedures, Knowledge Base articles and identify process improvements
- Other duties as assigned
This offer from "KMC Solutions" has been enriched by Jobgether.com and got a 72% flex score.
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