[ref. e05592500] Business process manager

Qualifications – Business Process Manager

Focus: Process Improvement & Documentation

• Lean Six Sigma Green Belt / Black Belt – proven ability in process optimization and waste reduction.
• Business Process Management (BPM) Certification – strong foundation in end-to-end process design and control.
• Project Management Certification (PMP, Prince2, Agile/Scrum Master) – for managing process-related projects.
• ISO 9001:2015 Quality Management Systems Auditor/Implementer (advantageous for organizations with compliance needs).

• 3+ years of progressive experience in process management, improvement initiatives, or operational excellence.
• Demonstrated ability to analyze, design, document, and optimize processes across multiple business units.
• Strong track record of writing and maintaining Standard Operating Procedures (SOPs), manuals, and process documentation.
• Experience in leading cross-functional teams and/or facilitating process workshops.
• Hands-on involvement in automation, workflow redesign, or digital transformation projects is a plus.

• Experience in process mapping and documentation tools
• Solid understanding of Lean, Six Sigma, and/or Kaizen methodologies.
• Proficiency in data-driven process evaluation

• Process Improvement: Skilled in identifying inefficiencies and designing solutions for productivity, quality, and cost reduction.
• Documentation: Adept at creating structured, clear, and compliant process documents and SOPs.
• Change Leadership: Capable of managing organizational change and influencing stakeholders at all levels.
• Analytical & Problem-Solving: Uses data and metrics to support decisions and track process effectiveness.
• Communication: Strong ability to communicate complex processes simply to technical and non-technical teams.