Customer Service Representative - Healthcare
About the role
Join our friendly and dynamic team as a Customer Service Representative for our healthcare services. In this full-time position based in Pasay City, Metro Manila, you will be the first point of contact for our customers, providing exceptional service and support on a wide range of healthcare-related inquiries and requests.
What you'll be doing- Respond to inbound calls and emails from customers, addressing their needs and queries efficiently and courteously
- Provide information about our healthcare products and services, and assist customers with navigating our systems
- Troubleshoot and resolve customer issues, escalating complex matters to the appropriate team when necessary
- Maintain detailed records of customer interactions and follow up as needed
- Contribute to continuous improvement by identifying areas for enhancing customer experience
- Prior experience in a customer service or call centre environment, preferably in the healthcare industry
- Excellent communication and interpersonal skills, with the ability to listen, empathise and provide solutions
- Strong problem-solving and decision-making abilities to handle a variety of customer inquiries
- Familiarity with healthcare terminology and regulations, or a quick learner
- Proficient in English and the local language, with the ability to type accurately
- Positive attitude, patience and a genuine passion for delivering outstanding customer service
What we offer
At access healthcare, we are committed to providing a supportive and inclusive work environment. In addition to a competitive salary, we offer a range of benefits, including healthcare coverage, training and development opportunities, and opportunities for career advancement.We also value work-life balance, with flexible work arrangements available.
About us
access healthcare is a leading provider of healthcare services, committed to improving the lives of our customers through innovative and personalised solutions. With a team of dedicated professionals and a customer-centric approach, we strive to deliver exceptional experiences and positive outcomes for all those we serve.
Apply now to join our team and be a part of our mission to transform healthcare.