Information technology (it) specialist

Job Description

• Provides first-line investigation and diagnosis
• Resolves and closes incidents/service requests as per help desk procedures & allocated timelines
• Escalates unresolved incidents/service requests within agreed timescales
• Logs relevant incident/service request details per help desk procedures
• Communicates with client regarding incident progress
• Ensures tickets are always updated until issues are resolved
• Conducts hardware and software maintenance and support
• Performs IMAC (Install, Move, Add and Change)
• Local network support and/or assists centralized Network team
• Working knowledge of office automation products and computer peripherals, like biometric, CCTV, printers and scanners
• Assists Asset Management Team in inventory of IT assets
• Performs deployment and movement of IT assets
• Performs additional task that may be assigned by the immediate supervisor

• Excellent customer interface skills
• Good interpersonal communication skills
• Understanding of customer satisfaction principles and practices
• Ability to write technical support documentation
• Team player
• Ability to work under pressure
• Good organizational and time management skills
• Good analytical and problem-solving skills
• Maintains strong attention to detail in high-pressure

Work location

QUEZON CITY, NCR, SECOND DISTRICT

Remarks

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