Helpdesk Admin, Makati City
Makati Full-time
JOB ALERT*
> Helpdesk Admin (MAKATI CITY)
A Printing Solutions Company in Makati City, serving a wide range of industries from marketing to design and beyond is looking for a detail-oriented and proactive Helpdesk Admin (Full-time Position) to join our dynamic team.
Responsibilities:> Provide timely assistance to clients by identifying and diagnosing issues, offering solutions, and guiding clients through the necessary steps to resolve technical problems via phone or email.
> Create and maintain clear and concise documentation to improve client reference materials and troubleshooting processes.
> Generate service tickets for issues, ensuring proper coordination with the technical department to address and resolve incidents.
> Investigate and diagnose technical incidents or service requests, researching appropriate solutions to address client concerns.
> Keep clients informed of the progress of their service requests, ensuring they have accurate information on resolution timelines.
> When necessary, escalate service requests and incidents to the next level of support to ensure timely resolution.
> Provide feedback on recurring issues and contribute to process improvements to streamline customer support.
Requirements: > Vocational Certificate or any Bachelor's Degree or relevant to Customer Service Role
> Minimum of 1 year experience.> Attention to details
> Have business awareness
> Consistency of tickets and email update
> Filipino Resident in the Philippines
Work Location: Makati City (ONSITE Work)
CBREMandaluyong, 3 km from Makati
Job Title: Helpdesk Coordinator
Location: Mandaluyong
Employment Type: Full-Time
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