Facilities Helpdesk
CBRE Mandaluyong Full-time
Job Title: Helpdesk Coordinator
Location: Mandaluyong
Location: Mandaluyong
Employment Type: Full-Time
Join Our Team as a Helpdesk Coordinator!
Are you an organized and proactive individual eager to make a difference in a dynamic workplace? We’re looking for a Helpdesk Coordinator to be the heartbeat of our operations, ensuring seamless support for our team and clients. In this pivotal role, you will manage a variety of tasks, from call handling to vendor coordination, making every day varied and exciting!
Key Responsibilities:
- Call Management: Provide exceptional customer service by answering 2-5 incoming calls daily with professionalism.
- Transportation Coordination: Oversee transportation requests from start to finish, ensuring timely confirmations and bookings.
- Workplace Van Services: Process van requests and coordinate services according to schedules.
- Food Services Support: Monitor and assist with food requests, including vendor follow-ups and menu coordination.
- Billing & Validation: Support billing processes for LGI and WTS through meticulous validation activities.
- Merchandise Management: Manage ordering, inventory tracking, and distribution of Accenture merchandise and tokens.
- Building Management Monitoring: Keep an eye on the Building Management System, addressing alerts and abnormalities promptly.
- Ticketing Coordination: Manage the full cycle of ticketing using platforms like ServiceNow, ensuring smooth resolution of service requests.
Skills & Qualifications:
- Exceptional verbal and written communication skills.
- Strong organizational and multitasking abilities.
- Proficient in Microsoft Office Suite (Excel, Outlook, Teams).
- Familiarity with ticketing platforms (ServiceNow preferred).
- Detail-oriented with a proactive approach to problem-solving.
- Previous operations or administrative experience is a plus.
Why Join Us?
Be part of a supportive team that values your contributions and fosters professional growth. If you're ready to take on a rewarding challenge and enhance our operational efficiency, we want to hear from you!
What our employees enjoys?- Timely salary payments, often a day in advance whenever possible
- Direct and regular employment after a 6-month probationary period
- Annual salary increases
- 13th month pay
- Annual Discretionary Performance Bonus
- 7 days of paid sick leave (convertible to cash if unused)
- 7 days of paid vacation leave
- Free life insurance coverage from day one (Etiqah, ₱1.5 million coverage)
- Employee Assistance Program which offers all employees and household members access to confidential support resources.
- Extensive company training programs (technical training, safety training, management training, online training via Talent Coach, etc.) for continuous skill enhancement
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