Spanish Bilingual Customer Service Specialist

Job description

We are seeking a Spanish Bilingual Customer Service Specialist to join our team. In this role, you will assist customers by providing product and service information, resolving issues, and ensuring a high level of customer satisfaction. You will communicate with customers in both Spanish and English, handling inquiries via phone, email, and chat.

• Respond to customer inquiries in Spanish and English via phone, email, and chat.
• Provide accurate information about products, services, and company policies.
• Resolve customer complaints efficiently and professionally.
• Process orders, returns, and account updates.
• Maintain detailed records of customer interactions and transactions.
• Escalate complex issues to the appropriate department as needed.
• Follow company guidelines and customer service best practices.

• Fluent in Spanish and English (both written and verbal).
• Previous customer service experience is preferred.
• Strong communication and problem-solving skills.
• Ability to handle a high volume of inquiries in a fast-paced environment.
• Proficiency in computer applications, including CRM systems.
• High school diploma or equivalent.

• Experience in a call center or customer support environment.
• Familiarity with company-specific products or industry knowledge.
• Ability to work flexible hours, including evenings and weekends if needed.

Pay: Php40,000.00 - Php60,000.00 per month

• HMO* + 5 dependents including common law spouse/ LGBTQIA+ partner
• Group life insurance*
• Performance Incentives and Quarterly Appraisals
• Up to 30 Days Paid Leaves with 21 Days convertible to cash