Call center agent
Job Description
Posted on 13 April 2026What we're looking for
Minimum 1 year of experience as a CSR with Salesforce or Hubspot background is a MUST!
Strong problem-solving skills and patience when working with non-technical users
Excellent English communication skills, both written and verbal
Ability to learn new systems quickly and follow detailed procedures
Comfortable working in a fast-paced startup environment
Available to work during US business hours
Ideal Candidate: someone who enjoys helping others solve technical problems and takes pride in keeping systems running smoothly.
comfortable with technology but don’t need to be a developersomeone who can bridge the gap between our technical systems and the people who use them every day.
Qualifications/Requirements
Key Responsibilities:Support Systems: Providing introductory information, such as a product manual explanation, to prospective and new customers
Handling customer complaints and troubleshooting issues with products or servicesFollowing up with clients or customers by phone, web chat or email to check that they’re still satisfied with their purchases or services received
Accessing databases to retrieve account information for customers
Letting customers know about additional products or services that might benefit them
Escalating queries and concerns when necessary
Updating customer records following each contact
Staying up to date on the latest products and services an organization provides
Process Assistance: Support the implementation of new processes by helping train users on system changes
Assist with basic automation setup and testing under supervisionHelp coordinate between different teams when system issues affect workflows
Document recurring issues and solutions for knowledge sharing
Administrative Tasks: Maintain accurate records of support tickets and resolutions
Assist with regular system maintenance tasks and data cleanupSupport onboarding of new team members with system access and training
Provide reports on common issues and system usage patterns
Work location
BAGUIO CITY, BENGUET
Remarks
At Technodream, we are committed to providing our employees with a rewarding and fulfilling work experience. As a Salesforce Admin, you will have the opportunity to work with a talented and collaborative team, as well as access to ongoing training and professional development opportunities to enhance your skills.We offer a competitive salary, generous benefits package, and a positive, supportive work environment that values work-life balance.
Apply now