Call center agent

Job Description

• Perform verification of documents, records, and account details with accuracy and efficiency.
• Respond to customer inquiries via phone, email, in a timely and professional manner.
• Maintain customer records by updating account information in the system.
• Handle complaints and escalate issues when necessary to ensure customer satisfaction.
• Follow company policies and procedures while delivering excellent service.
• Collaborate with other departments (sales, technical support, billing) to resolve complex issues.
• Meet performance metrics such as response time, resolution rate, and customer satisfaction scores.

• At least 6 months of experience in a BPO or customer service role.
• Strong verbal and written communication skills.
• Tech-savvy and comfortable using spreadsheets, email, and web-based tools.
• High attention to detail and accuracy.
• Ability to follow structured processes and meet deadlines.
• Experience in financial accounts or real estate processes is an advantage.
• High school graduate or equivalent; college education is a plus but not required.

Work location

BAGUIO CITY, BENGUET

Remarks

No additional remarks

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