Senior Customer Support Specialist | Hybrid | Day | Day 1 HMO | UP to PHP40K

Deliver Outstanding Customer Support That Makes Every Interaction Count

Build a long-term global career with Emapta, offering a Top 1% employee experience for Top 1% talent.

Snapshot

Salary: Up to PHP 40,000

• Day 1 HMO coverage with free dependent
• Competitive Salary Package
• Day Shift schedule
• Prime office location in Ortigas (Easy access to MRT stations, restaurants, and banks)
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit: https://emapta.com/training-calendar/)
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

• Minimum of 5 years of experience in customer support, customer service, customer experience, or a similar customer-facing role
• Proven ability to deliver exceptional customer service that drives customer satisfaction, loyalty, and long-term relationships
• Customer-focused, resilient, and solution-oriented, with strong analytical, critical thinking, and problem-solving skills
• Excellent verbal, written, interpersonal, and communication skills, with the ability to collaborate effectively in a fast-paced team environment
• Highly organized with strong time management skills and the ability to prioritize multiple tasks effectively
• Proficient in customer support platforms, business applications, and digital tools; experience with similar systems is an advantage
• Adaptable, tech-savvy, accountable, and committed to continuous improvement, service excellence, and learning new technologies
• Motivated to build a long-term career in a collaborative and growth-oriented work environment

• Deliver exceptional customer service by responding to customer inquiries through multiple communication channels in a professional, empathetic, and timely manner
• Manage multiple priorities and customer interactions while maintaining service quality in a fast-paced environment
• Build customer satisfaction, loyalty, and long-term relationships through effective communication, active listening, and solution-oriented support
• Resolve customer concerns by applying strong analytical, problem-solving, decision-making, and critical thinking skills
• Collaborate with internal teams to achieve positive customer outcomes and support efficient service delivery
• Identify opportunities to enhance customer experience, operational efficiency, and service quality through continuous improvement and constructive feedback
• Utilize customer support systems, business applications, and digital tools to manage customer interactions and daily tasks effectively
• Demonstrate accountability, adaptability, resilience, and a commitment to continuous learning while contributing to a collaborative, high-performing team

Join the Top 1% Talent. A better career. A better life.

Collaborate with global teams, build meaningful expertise, and grow in a culture that prioritizes both performance and well-being.

Apply now and experience the difference!