DE033046-Customer Service Specialist
Muntinlupa
ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE---
POSITION TITLE: Customer Service SpecialistWORK SETUP: Return to Office
RESPONSIBILITIES:- Manages processes based on established performance standards, service & quality levels
- Implement full adherence to existing tools used to measure performance (Productivity; Efficiency; Quality; Attendance; etc.)
- Manages staff assignment based on business needs/capacity and builds capacity through resource planning and cross-training
- Coaches team members on proper handling of transactions
- Execute existing DR/BCP plans of the team
- Execute/deliver output based on the project plan during migrations
- Identifies staffing requirement and is involved in the hiring process ensuring suitably skilled individuals are hired
- Manages and develops resources to take key positions such as Supervisor/Team Leader, Quality Auditor or Trainer. • Executes career development plans for direct reports
- Takes ownership in resolving and managing end-customer issues and negotiations
- Manages internal updates/communication within the unit
- Enforces compliance with company policies and effect disciplinary measures on violations
- Initiate and implement process improvements
- Leads projects/tasks that may be assigned from time to time
Project Shift Schedule: Night Shift
Project Rest Day: Weekends Off
Project/Team Location: Muntinlupa Axis One or CP3
Pronto GroupMuntinlupa
and then doing it all over again.
Our company headquarters are in Bangkok, Thailand with a satellite office in Manila, Philippines.
Learn more on our website: https://www.simplesat.io/
Job Description
As a Customer Support Specialist, you’ll be responsible...
OpsArmyMakati, 20 km from Muntinlupa
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Apply here: https://operationsarmy.com/application
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Gratitude IncManila, 25 km from Muntinlupa
Last question, promise… ikaw ba yung taong kahit hindi doctor, alam mong mag-clarify muna bago mag-decide?”
Kasi kung oo… perfect ka sa Healthcare CSR (paid ang pagiging kalmado mo )
HIRING NOW — HEALTHCARE CUSTOMER SERVICE REPRESENTATIVE (CSR)