Service Manager

We are seeking a Service Manager who will be responsible for the overall operations of the service department, ensuring top-quality repairs, organized workflow, strong customer satisfaction, and adherence to Hino’s standards. This role requires strong leadership, technical knowledge in diesel/truck systems, and the ability to manage a growing service team in Cebu.

• Oversee daily service operations and shop workflow
• Lead, motivate, and mentor technicians and service advisors
• Manage customer concerns, service estimates, and repair orders
• Ensure repairs meet Hino quality, safety, and warranty requirements
• Process and monitor warranty claims and OEM documentation
• Coordinate with Parts, Sales, and Hino Philippines representatives
• Maintain KPIs: productivity, efficiency, CSI, and profitability
• Keep the workshop safe, clean, and well-organized

• Minimum 3–5 years of experience in automotive or truck service management
• Knowledge of warranty processes and OEM systems
• Excellent leadership, communication, and problem-solving skills
• Ability to build customer trust and deliver excellent service
• ASE/OEM certifications are advantageous but not required

• Competitive salary
• Health benefits
• Continuous Hino training and career development
• Supportive work environment and long-term career stability