Customer Support Specialist with iGaming Experience
CUSTOMER SUPPORT SPECIALIST – IGAMING
About the Role
We are looking for a customer-focused and detail-oriented Customer Support Specialist to join our growing iGaming team. In this role, you will provide professional support to English-speaking players through live chat and email, ensuring a seamless and positive gaming experience.
The ideal candidate has excellent communication skills, strong problem-solving abilities, and the ability to work efficiently in a fast-paced online gaming environment. You will play a key role in maintaining customer satisfaction, supporting responsible gaming practices, and ensuring compliance with company policies and industry standards.
We're a dynamic, multicultural, supportive workplace where we encourage employees to grow their skills and build a long-term career in the iGaming industry.
Key Responsibilities- Provide timely and professional support to customers via live chat and email
- Assist players with account-related concerns including:
- account verification (KYC)
- login and password issues
- deposits and withdrawals
- bonus and promotion inquiries
- general gameplay and technical concerns
- Investigate and resolve customer issues while maintaining a high level of customer satisfaction
- Accurately document customer interactions and account updates in internal systems
- Monitor customer accounts and identify suspicious or unusual activity when necessary
- Follow company procedures related to player protection, responsible gaming, AML compliance, and data privacy
- Work closely with internal teams to ensure fast and effective issue resolution
- Meet performance metrics and KPIs including response time, customer satisfaction, and quality standards
- Maintain professionalism and empathy when handling challenging customer situations
- Strong written and verbal English communication skills (C1/C2 level preferred)
- Previous experience in customer service, online support, or chat/email support
- Experience in the iGaming, online casino, sportsbook, or gaming industry is an advantage
- Strong multitasking and time management skills in a fast-paced environment
- Excellent problem-solving and conflict-resolution abilities
- Proficiency in Microsoft Office applications (Word, Excel, PowerPoint)
- Ability to handle sensitive customer information with confidentiality and professionalism
- Understanding of responsible gaming practices is a plus
- Additional language skills are an advantage
- Willingness to work onsite at our office in Oakridge Business Park
- Amenable to shifting schedules, including night shifts, weekends, and holidays if required
- Competitive compensation package
- Supportive and multicultural work environment
- Career growth opportunities within the iGaming industry
- Ongoing training and skill development
- Collaborative team culture focused on excellence and customer satisfaction
HAVE A FRIEND LOOKING FOR WORK? Refer now for a chance to receive a Php 5,000.00 REFERRAL BONUS. (Payout will be 20% upon signing the job offer and 80% full after the employee has completed the probationary period)