Team Lead – Recruitment and Onboarding

Who we are

Join a global team focused on meaningful healthcare impact.

Job Summary

Operating within a Global Business Services environment, this role drives team performance, cross-functional collaboration and service delivery outcomes supporting U.S. healthcare operations.

What you’ll do

• Lead, coach and develop a team of recruitment and onboarding specialists
• Set performance expectations, monitor productivity and conduct performance reviews
• Build a high-performing, service-oriented team culture aligned with organizational values
• Manage staffing, scheduling and workload distribution across global operations

• Oversee interview scheduling, candidate tracking and stakeholder communication
• Collaborate with recruiters and physician leaders to maintain pipeline momentum
• Ensure accuracy and completeness of candidate records and system updates
• Monitor recruitment cycle times and identify process bottlenecks

• Lead onboarding processes including pre-employment requirements, documentation and system access
• Ensure compliance with credentialing, privileging and regulatory requirements
• Coordinate with HR, medical staff services, information technology and compliance teams to ensure providers are practice-ready
• Track onboarding milestones and resolve delays proactively

• Define and monitor key performance indicators such as time-to-fill, time-to-onboard, service level adherence and quality metrics
• Identify and implement process improvements, automation opportunities and standardization
• Ensure adherence to standard operating procedures and regulatory policies
• Support rollout of new tools, workflows and operational enhancements

• Serve as a key point of contact for recruiters, credentialing verification organizations, medical staff services and operations leaders
• Provide regular reporting and insights on recruitment and onboarding performance
• Escalate risks and issues with clear recommendations for resolution

• Ensure all activities comply with healthcare regulations, organizational standards and data privacy requirements
• Conduct audits of recruitment and onboarding documentation for accuracy and completeness
• Drive continuous improvement in provider experience and service delivery quality

What you’ll need

• 5+ years in recruitment, onboarding or talent acquisition operations required
• 5+ years of team leadership experience required
• Knowledge in healthcare recruitment, credentialing or provider lifecycle processes required
• Knowledge in process improvement and performance management preferred

• Bachelor’s degree in Human Resources, Industrial Relations or related field required

• Comprehensive HMO medical coverage, retirement plan and group life and accident insurance
• One-time work from home allowance, connectivity allowance and wellness allowance
• Paid vacation and sick leave
• Government-mandated benefits: SSS, PhilHealth and Pag-IBIG contributions
• Flexible working model based on role and business need
• Mission-driven culture events, outreach and service opportunities
• Learning and development programs, mentorship and career growth pathways
• Collaborative office spaces and engagement activities

Benefits may vary based on employment terms and role.