Trade Compliance Team Lead (MSSC) - Mishift/Nighshift - HYBRID
Job Description
Role Purpose
The Trade Compliance Team Lead is responsible for day-to-day operational control of trade compliance execution within assigned workstreams. This role ensures work is prioritized correctly, decisions are applied consistently, and analysts are supported, coached, and escalated appropriately.
The Team Lead is the critical control layer between execution and governance, ensuring performance targets are met without compromising compliance integrity.
Key Responsibilities
Operational Control & Execution
o Own daily queue health, prioritization, and workload balancing
o Ensure screening, block releases, and escalations are processed within SLA
o Act as first-level escalation for analyst decisions and judgement calls
o Ensure correct routing of medium- and high-risk cases
o Working with the regional teams to ensure compliance with import and export laws governing international and domestic shipments
o Liaise with Customs and government bodies for licensing
o Perform any ad-hoc reporting or additional duties as assigned
Quality Assurance & Consistency
o Review decisions to ensure consistent application of global standards
o Identify decision drift, rework patterns, and quality gaps
o Enforce documentation and evidence requirements for audit readiness
People Leadership & Capability
o Coach and develop analysts across tiers
o Conduct regular quality reviews and performance check-ins
o Support capability progression from Tier 1 → Tier 2 → Senior
Continuous Improvement
o Identify recurring issues and propose process or data improvements
o Escalate systemic issues to the Operations Manager with clear root cause
o Support implementation of process and automation changes
Qualifications
o Experience leading operational or compliance teams in a shared service environment
o Solid understanding of sanctions screening, licensing, and escalation processes
Preferred Attributes
o Strong judgement and calm decision-making under pressure
o Highly organized, detail-oriented leadership style
o Comfortable balancing speed, quality, and risk
Spotlight- Annual leaves, Performance bonus, Health & insurance, Health insurance, Life insurance