Network Technician Level 1 - Quezon City
With Techno Global Team, we give you the means for career growth while reaping the benefits of job stability, great compensation, and work-life balance.
Let us work together as we deliver quality services such as the installation, monitoring, testing and maintenance of networks. Get the chance to make a difference with your IT skills as you work with one of the top IT companies in the US.
YOU DESERVE THE BEST - Enjoy these Perks!- Comprehensive day 1 HMO with 10K medical reimbursement
- Additional HMO coverage for your family + dental coverage
- Free annual Flu vaccine
- Continuous career development and certifications
- Travel & training opportunity oversea.
- Regular awards and recognitions
- Comprehensive life insurance
- 24 Paid time offs (with Annual leave conversion)
- Annual appraisal based on merits.
- Free daily meals (free breakfast on Mondays & free treats on Fridays)
- Regular engaging company events & promotes work life balance.
- Employee referral programs
Techno Global Team is in search of a NOC Technician 1 who can partner with our expanding Irvine NOC Team. The QOS NOC Technician I will be primarily responsible for advanced technical support for both QOS Customers and Internal Operations. This position requires applied abilities and experience to triage, communicate, and resolve complex technical issues.
What you will do:
- Provide high level technical support and act as the first point of escalations.
- Must manage phone, email and incident queues according to Service Level Agreements (SLA)
- Must have strong technical skills with the ability to prioritize and work independently.
- Adaptability and the ability to learn and grow is critical to this role.
- Maintaining Service Level Agreements (SLAs) and Service Level Objective (SLOs) on incidents
- Document all incidents into ITSM (ServiceNow) and ensure proper ownership.
- Ability to manage vendor/carrier expectations to ensure all SLA’s/SLO’s are adhered to.
- Monitor network and hardware health through QOS Systems and Tools
- Communicate and partner with the QOS NOC Team to ensure service delivery is met to the highest of standards.
- Work directly with customers to help triage, manage and resolve requests or incidents.
What you need to have:
- Quickly assess and understand customers issues and business impact.
- Ability to effectively triage complex problems.
- Hands on experience dealing with incident and escalation management.
- Knowledge of networking required (OSI model, IP Protocols, IP subnetting, etc.)
- Understanding of Routing protocols is required (BGP, EIGRP, OSPF, TCP/IP)
- VLAN configuration and troubleshooting is required.
- Experience with LogicMonitor, ServiceNow, VeloCloud (VMware) Edge/Orchestrator preferred.
- Amenable to work on site with shifting schedules (Alabang site)
- CCNA and/or CCNP.
- Minimum 1 to 3 years working experience in a network environment.
- Working knowledge of SD-WAN products and services is a plus.
- Cisco Meraki, Cradle point, Digi, and other switch/routing experience a plus.
Make the most of our 100% virtual recruitment and apply today!