Customer Service & Sales Support | Work From Home - Quezon City

We’re Hiring: Customer Service & Sales Support!

Looking for a role that fosters collaboration, creativity and career growth in a vibrant office environment? We got you covered!

Attach this together with your updated CV to become a priority applicant!

Schedule: Morning Shift

Job Description:

• Answer inbound calls and respond to email enquiries in a professional and timely manner.
• Manage shared sales and accounts inboxes – process orders, returns, credits, invoices, and statements.
• Prepare and set up quotes, respond to pricing requests, and follow up to secure sales.
• Provide accurate product, pricing, and availability information to customers.

• Liaise daily with New Zealand sales representatives and internal teams to ensure follow-ups are actioned.
• Support order dispatch coordination with the warehouse team in New Zealand.
• Maintain accurate records in ERP (Cin7 Core) & CRM (Hubspot) systems.

• Participate in Daily Team Meeting with NZ team.
• Participate in weekly meeting cadence with the NZ General Manager and team.
• Maintain daily communication with the NZ-based team via Microsoft Teams, WhatsApp, and other approved channels.
• Ensure consistent reporting and updates to management on tasks and open items.

Qualifications & Skills:

• Previous experience in customer service, sales support, or back-office administration (trade/wholesale or electrical experience is a plus).
• Excellent English communication skills (both written and verbal).
• Strong organisational skills with the ability to prioritise multiple tasks.
• Confident phone manner and customer-first approach.
• Proficiency with Microsoft Office Suite; experience using ERP or CRM systems is advantageous.
• Ability to work independently, meet deadlines, and follow structured processes.
• Reliable home office setup

• Consistent on-time attendance within NZ business hours (8:00 AM – 5:00 PM NZT).
• Adherence to agreed SLAs for response times and task turnaround.
• Accurate and timely completion of customer transactions and order processing.
• Active participation in meetings and alignment with team communication protocols.

Non-negotiable skills & requirements:

• Confident phone manner and customer-first approach.
• Excellent English communication skills (both written and verbal).

• Comprehensive health and life insurance on your 16th day of employment, covering 1 free dependent on the 16th day of employment
• Flexible leave credits which may be used for vacation, emergency and sick leaves
• Quarterly perks boxes for WFH staff, offering groceries and snacks to keep you fueled Superb and exciting Mid-Year Parties – with items to give away and cash prizes!
• Endless opportunities for career advancement
• Annual Performance Review with Salary Increase
• We set you up for success with a company-provided PC/Laptop and fiber internet connection
• Tech-on-wheels Support
• Participate and join our CS Social Clubs and Special Interest Groups to connect with colleagues
• International career growth and connections
• Unlimited cash incentives for hired referrals
• Mental Wellness Employee Assistance program through Lifeworks
• In-house psychiatrist available to support employees' well-being
• Become part of the Employee Share Units program
• Cloudstaff Dream Points - To be used for bidding useful items like appliances, kitchenettes etc.

Established in 2005, Cloudstaff is a leading outsourcing company that empowers businesses to thrive through smarter talent solutions. We're passionate about creating a work environment that fosters your professional growth and overall well-being.

• Award-winning Culture: We're committed to building the #1 Workplace Everywhere, with a proven track record of staff engagement initiatives and industry recognition
• Invest in You: We support your development through comprehensive training programs, mentoring and opportunities for career advancement
• Thrive as an Individual: We offer a strong work-life balance with flexible schedules, meaningful perks and a collaborative team environment.

**To become a priority applicant, please share a 1-2 minute video introduction detailing you experience in this specific role. You can upload your video to the CSJobs platforms. Please use a clean, distraction-free background and speak clearly and articulately.**