START THIS JUNE | Customer Service Associate | Financial Campaign | Clark

As a Customer Service Associate for our Collections Accounts team, you’ll assist customers by addressing account concerns and disputes, guiding them on payment options, and ensuring accurate resolution of account and credit-related issues while maintaining excellent service and compliance standards.

How You’ll Make an Impact:

• Provide excellent customer service to customers by phone, addressing concerns or disputes regarding services offered. Explain account delinquency, collect required payments, and communicate the benefits of keeping the account current
• Deliver accurate resolutions regarding customer account problems, credit terms, and payments
• Work with customers on payment options and plans, and appropriately escalate any disputes raised
• Transfer calls to necessary groups as required by law
• Comply with all regulatory requirements as mandated by federal law in the US
• Accurately document all actions taken during each customer transaction
• Be willing to work overtime as needed to meet service level requirements
• Adhere to the provided shift schedule
• Participate in team meetings, refresher trainings, seminars, and other program-related events
• Possess sufficient computer skills to provide basic troubleshooting workarounds to subscribers
• Be receptive to coaching from Managers, Supervisors, Trainers, QA personnel, CAs, SMEs, and CCODs
• Adapt easily to changes in processes, services, or product updates

You’ll be a great match if you have:

• At least a High School graduate
• Minimum of 6 months Collections Experience
• Excellent verbal and written communication skills
• Hands-on experience using AI tools (e.g., ChatGPT) and good judgement to verify outputs.

The good stuff coming your way:

• Paid training
• Paid time off
• Vision, dental, and health benefits
• HMO + Dependent
• Flexible scheduling based on program needs
• Performance incentives on selected programs
• World-class virtual support
• Career development & advancement opportunities

Ensure your line stays open between 10 AM and 7 PM as our team may reach out.