Junior Service Desk Analyst
Indra Philippines Pasig Temporary
Perform first level support to assist end users at the onset of an issue or request
- Serving as the first point of contact for end users seeking technical assistance over available contact channels
- Provide initial investigation and diagnosis and promptly allocates unresolved issues as appropriate
- Categorize and record reported queries and provide solutions
- Logs incidents and service requests and maintains relevant records
- Support problem identification
- Update users on the status of reported cases and advise users on appropriate course of action
- Monitor issues and requests from start to resolution
- Escalate unresolved problems to a higher level of support
- Provide essential online security advice and support to end users
- Delivering customer service through multiple channels
- Monitor and respond quickly and effectively to issues/requests received through Service Desk
- Contributes to creation of process documentation when needed
- Submit daily, weekly and monthly reports as required
HCLTechTaguig, 6 km from Pasig
Summary:
The Service Desk Agent L1 is the first point of contact for customers and employees seeking technical assistance. This role involves providing support for IT-related issues, troubleshooting problems, and ensuring that all service requests...
HCLTechTaguig, 6 km from Pasig
HCLTech is urgently hiring for L1 Service Desk for one of our clients. If you think you’ve got the knowledge, experience, and excellent English communication skills then this might be the right job opportunity for you.
Role: L1 Service Desk Analyst...
SSGPasig
to provide high-quality support services to internal users.
ESSENTIAL DUTIES AND RESPONSIBILITIES
• Lead and support a team of Service Desk Analysts in daily operations
• Monitor and report on SLAs, KPIs, and ticket resolution times
• Manage ticket...