Account Receivable Collections (SME)

Job Description

This function involves collection calls and cases, documentation of collection contacts and relevant customer payment

information, contact with account executives and management, partner and sales supporting organizations, and final

demands to the write-off stage based on company policies and procedures. Service Provider will be responsible for

invoices that are mid-market accounts, small business (SB) accounts, and credit cards, as requested by company.

Why Join Us?

• Growth That Matters – Clear career paths, continuous learning, and opportunities to move into leadership or specialized roles. You’re not just filling a seat—you’re building a future.
• Support That Empowers – A collaborative culture where your voice is heard, your ideas matter, and your well-being is prioritized through strong benefits and work-life balance.
• Impact That Inspires – Work on global accounts that shape industries, influence millions of users, and give you a sense of purpose beyond the paycheck.

What you'll be doing:

• Initiates collection customer calls and outreach on assigned account base in accordance with
• Invoice Collection and Account Suspension Timeline by exercising good business judgment and due diligence in evaluating account solvency and ability/willingness to pay
• Facilitate customer payments
• Provide necessary documentation to customer as requested by them, or when follow up is necessary and part of the process
• Resolves customer billing disputes working with other Sales Operations personnel, Sales, Legal, and Tax departments
• Escalates problem collection accounts to Credit & Collections and Sales management
• Works with credit analyst on financial distress accounts
• Negotiates payment plans for financial distress accounts (formal payment plans are approved by managers).
• Suspends delinquent accounts after proper collection activity. If delinquent account has over 75 licenses, suspension must be approved.
• Provides Suspended account information to Write Off and Bad Debt team
• Participates on project/process improvement as needed
• Support the company reporting and management team in providing reporting and analysis of aging performance as needed
• Ensures compliance with all company policies

Who Thrives Here:

• Graduate with prior B2B collections experience
• Proficient in google sheets and CRM applications
• Good written communication skills preferred
• Ability to build and maintain effective customer/client relationships
• Attention to detail, apply judgement on the job and the ability to effectively multi-task in a deadline driven atmosphere
• Good time management, prioritization skills and ability to work without close supervision and under pressure.
• Good understanding of working with US customers, across all customer groups including very small businesses
• Experience of BPO will be good to have, although not essential
• Relevant experience of 1-2 years

Your future starts here—grow, thrive, and make an impact with Cognizant.