START ASAP MASS HIRING WAVE 1-Customer Service/Service/Helpdesk - NO EXP NEEDED!
iOPEX Technologies Taguig Full-time
Embrace the innovation with iOPEX Technologies. Join us now!
We are hiring for awesome Technical and Customer Service Support for our #iopexhappy@work team.
No experience required:
- Customer Service Specialist
With 6 months - 1 year of BPO experience:
- Technical Support Specialist
- Helpdesk Technical Specialist
- ServiceDesk Specialist
With at least 1 year of scheduling/service dispatch experience:
- Technical Technician Scheduling Service Dispatch
- Serve as the first point of contact for customers, handling technical enquiries and support requests via telephone
- Provide advice and guidance to customers using our card payment hardware and services
- Accurately log all customer interactions and incidents within the ticketing system, ensuring processes are followed
- Triage, troubleshoot, and resolve technical issues using support tools and knowledge articles
- Ensure prompt resolution of customer incidents; escalate unresolved issues to Level 2 Support when required
- Take ownership of incidents and service requests through to resolution
- Manage workload effectively while ensuring Service Level Agreements (SLAs) are consistently met
- Deliver a high‑quality customer experience at all times
What we are looking for:
- At least a Senior High School or High school old curriculum graduates
- Must have good to excellent english written and verbal communication skills
- Should be willing to work onsite on a pre-dominantly night/shifting in BGC, Taguig
Other info:
- Application Process: 1 Day hiring (Onsite Process depending on the availability of the hiring managers)
- Work set up: Onsite
- Schedule: Night/Shifting
- Salary Range: Your current and expected salary as well as your interview with the hiring managers will be considered for the offer
What's in it for you?
Our people enjoy some amazing perks, check out a few below:
- Competitive salary package
- Exciting employee engagement activities
- Stability (Continuously getting pioneer accounts)
- Learning sessions every week
- Fast career growth
- Accessible location
- HMO
- Leave credits/Leave conversions
- Night differential
- Uncapped annual appraisal
- 2 days off
And most importantly, you’ll be part of a growing company with dynamic and engaging team.
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